Martin McCabe joins from Contactum Ltd bringing a wealth of industry experience gained from devising and implementing customer service improvement programs, and process enhancements and delivering customer service excellence for a dynamic and varied client base.
Martin McCabe’s objective at CP Electronics, part of Legrand UK and Ireland, will be to create and develop an industry-leading customer service experience, achieved by streamlining communication processes and improving response times and overall team efficiency.
In addition, he will be charged with further improving the customer service team’s product knowledge, raising the number of cases that are closed quickly, and improving the service for wholesalers.
improvement strategies
Martin has taken on customer service leadership and will be taking on all customer service inquiries
CP Electronics already has a number of continuous improvement strategies that Martin McCabe will also support along with the continued growth of Legrand’s Energy Controls business which forms a key part of the group’s sustainability and CSR capabilities.
Martin McCabe has taken on customer service leadership with immediate effect and will be taking on all customer service inquiries. Commercial Operations Manager, Antonia Stay, will continue to drive the business's commercial sector upon her return from maternity leave which she begins in the near future.
customer service experience
John Carruthers, Managing Director, CP Electronics, welcomed Martin’s appointment, “Customer service has never been more important, and it is vital that we continue to improve and push the boundaries of what is possible. There is no room for complacency as we confront the challenges of the global supply chain, which is why we invested significantly in systems, structure, and our team, to deliver a world-class customer experience."
He adds, “Martin will work closely with the Commercial Management Team to ensure that we further strengthen our customer service approach to our global customer base. We are delighted that Martin has chosen to join us and become part of the wider Legrand family."
Sustainability
John Carruthers continues, “Antonia goes on her maternity leave with all our best wishes. She has built the foundations in the last few months to put us in good stead to become the best-in-class customer service team in the industry.”
Martin McCabe commented, “The opportunity to join CP Electronics, a business I have long admired, was too good to turn down. The breadth of products, commitment to sustainability with energy saving and energy control capabilities, and of course, the business leadership empowerment of the role to create a leading customer services team, was an opportunity to both make a real difference and for personal growth.”
