Ameren Missouri - Experts & Thought Leaders

Ameren Missouri. will continue providing customers with opportunities to save money and energy after the Missouri Public Service Commission (PSC) recently approved the company’s revised multiyear energy efficiency and demand response plan, under the Missouri Energy Efficiency Investment Act (MEEIA). Program portfolio  The energy company’s portfolio includes the continuation of familiar programs for residential customers, including Peak Time Savings, instant discounts on smart thermostats, and the Pay As You Save (PAYS®) home energy assessment.  Business customers can also continue taking advantage of its demand response program and business energy savings program, BizSavers®. Additional programs Additional programs available through Ameren Missouri include: The Single-Family Income-Eligible program provides a comprehensive package of whole-home upgrades and aims to achieve >10% energy reduction per home. The Multifamily Income-Eligible program provides enhanced incentives for energy-saving upgrades that help tenants save money on energy costs while reducing maintenance costs for property owners. A Business Social Services program to support energy efficiency upgrades (including assistance with completing paperwork) at facilities that supply food, shelter, and other forms of care. And coming later this year: FastTrack HVAC, an additional channel in the PAYS program for HVAC system installation that will allow expedited replacement of systems and financing through bill payments. energy efficiency and demand response “Ameren Missouri’s energy efficiency and demand response programs have been extremely beneficial to customers, communities, and the state of Missouri for over a decade,” said Tony Lozano, director of energy efficiency and demand response at Ameren Missouri. “These cost-saving programs are more important now than ever before as we work with stakeholders to position Missouri as a great place to live and do business." PSC-approved programs The PSC-approved programs advance Ameren Missouri’s ongoing investment in energy and cost-saving opportunities on customers’ bills and have historically helped customers save more than $2.9 billion on their energy bills over the lifetime of their energy-efficient upgrades. The programs include: $75 million in total rebates and incentives for residential and business customers. $20 million was allocated for income-eligible customers and social service agencies. A goal of producing 102,000 megawatt-hours (MWh) in energy savings – equal to the annual energy consumption of 8,300 average-sized Missouri homes. $51 million invested annually in 2025 and 2026 toward customer demand response and energy efficiency programs, and $22 million in 2027 for demand response programs. The plan and programs are the result of a proposal originally filed with the PSC in 2023 and later amended in 2024.

Ameren Corporation announced that Steven O. Vondran has been elected to the Ameren Board of Directors, effective January 1, 2025. He is the President and Chief Executive Officer of American Tower Corporation, a global real estate investment trust and independent Owner, Operator and Developer of multitenant communications real estate with a portfolio of over 148,000 communications sites and a highly interconnected footprint of U.S. data center facilities. Steven O. Vondran has held various leadership positions since joining American Tower in 2000, including serving as Executive Vice President and Global Chief Operating Officer from November 2023 through February 2024, and as Executive Vice President and President, U.S. Tower Division from August 2018 through October 2023. Ameren's board of directors "We are excited to have Steven, who has extensive senior leadership and legal experience, join Ameren's board of directors," said Martin J. Lyons, Chairman, President and Chief Executive Officer of Ameren, adding "His expertise with real estate and data center infrastructure will support Ameren's efforts in bolstering economic growth opportunities in Missouri and Illinois that will benefit our customers, communities and shareholders." Steven O. Vondran earned a Juris Doctor from the University of Arkansas at Little Rock and a Bachelor of Arts in Economics and Business from Hendrix College.

Ahead of Utility Scam Awareness Day on Nov. 20, Ameren is reminding residential and business customers not to let their guard down during the busy holiday season. Customers should remain scam-aware and know how to spot common utility scam tactics. Utility companies worldwide partner to promote this United Against Scams campaign to raise awareness and educate customers, so they do not fall victim to scams. Latest scam tactics Holiday season is often a busy time that includes family gatherings, holiday parties, and travel The holiday season is often a busy time that includes family gatherings, holiday parties, travel, and shopping for gifts, but it is also a popular time for scammers to increase their criminal activity because they know individuals may be distracted. "One of the best ways customers can protect themselves is by learning how to recognize the latest scam tactics and reporting them to the appropriate authorities," said Carlos Ross, Manager of Security for Ameren. Uptick in utility scams Carlos Ross adds: "We often see an uptick in utility scams during the holiday season, when customers may be rushed, paying less attention to warning signs, or more concerned about finances. Scammers may call residential or business customers, threatening disconnection and demanding immediate payment, so it’s important to stay vigilant." Advantage of people Recently, a local business owner received a call, and he knew right away not to fall for the ploy. "I received a call from a man who said he was with Ameren, and he told me he would shut off my power within 20 minutes if I didn't call and make a payment," said Jerry Watson, Owner of Watson Funeral Home in Eldorado, Illinois. Jerry Watson adds, "He was very persistent and very pushy. I knew that I wasn't behind on my payments, so I didn't fall for it. It's very disheartening knowing there are people trying to take advantage of people, especially the elderly." Most Common Utility Scam Tactics Here are some tactics commonly used by scammers, especially during the busy holiday season: Scammers often create a sense of urgency, using language like 'pay now or they’ll be disconnected', or presenting special discount offers to reduce the utility bill if they pay a portion immediately. Scammers often pose as Ameren employees by using fake employee numbers or trying to mimic account information to legitimize their call. A sophisticated tactic includes masking incoming calls, so they appear to be from Ameren on caller ID systems and then giving a different phone number to make a payment. Be aware that scammers are creating fake search engine listings that include fraudulent customer service phone numbers for Ameren. They disguise themselves as company representatives to take payments or steal financial information. Customers should always go directly to Ameren.com to acquire legitimate contact numbers. A relatively new tactic is the promise to reduce the utility bill if they install solar panels on the house. Scammers are going door to door to pitch fake solar offers. Door Knocking Impostor: Door-to-door impostors pose as Ameren employees to request payment for an immediate service or installation. Social Media Charity Scam: Social media posts are telling customers that a charity will pay for their utility bills if the customer first makes a partial payment by money transfer. Scammers offer unusual suggestions for forms of payment: downloading a cash app, bitcoin, or locations of where to get cash cards. Keys to protecting themself Never give the credit card, debit card, social security, ATM, checking or savings account numbers to anyone who calls, sends a text message or email, or comes to the home requesting this information. Don't trust anyone asking for immediate payment. If they suspect someone is impersonating an Ameren employee, end the conversation and immediately call Ameren Illinois at 1.800.755.5000 or Ameren Missouri at 1.800.552.7583. Never purchase a prepaid card to avoid service disconnection or shutoff. Legitimate utility companies do not specify how customers should make a bill payment and always offer a variety of ways to pay a bill. Ameren customers can make payments online, by phone, by electronic check, by mail, or at in-person pay locations. For more information, visit Ameren.com/stop-scams. Customers should also follow Ameren on social media to receive the latest updates on scams. Sign up to manage the account online at Ameren.com where they can immediately check the status of the account.