Scottish Power is excited to announce that it has been recognized for its digital commitment to providing customers with a best-in-class user experience across the iOS and Android apps.
eCommerce Awards
The eCommerce Awards are open to companies from across all UK business sectors, not just the utility industry, putting into context the scale of the achievement.
The use of the app has grown significantly, especially in 2022, representing around two-thirds of all logins. The ease of use is reflected in how it has been rated, where it scores 4.5 stars out of 5.
digital services and interactions
As a team, Scottish Power is really proud to share this news with the customers. However, it does appreciate that it is underpinned by the ongoing energy and cost of living crisis. The focus remains to help everyone affected by this, especially those in need.
"To win this award is great and a measure of the strides we are making to improve our digital services and interactions with our customers. The ScottishPower App is our single biggest engagement method and important, now more than ever, in helping customers manage their energy usage," said Chris Brennan, Digital Director.
