Hub Energy, a gas and electricity supplier with around 6,000 domestic customers, and 9,000 non-domestic customers, is ceasing to trade.
Under Ofgem’s safety net, the energy supply of Hub Energy’s customers will continue and outstanding credit balances of domestic customers will be protected.
New supplier to take on all of Hub Energy’s customers
Ofgem will choose a new supplier to take on all of Hub Energy’s customers
Ofgem will choose a new supplier to take on all of Hub Energy’s customers. This supplier will contact these customers shortly after being appointed.
Ofgem’s advice to Hub Energy’s customers in the meantime is to:
- Not switch to another energy supplier until a new one has been appointed and they have been contacted by them in the following weeks.
- Take a meter reading ready for when the new supplier contacts them.
This will make the process of transferring customers over to the chosen supplier, and paying back any outstanding credit balances, as smooth as possible.
Ofgem’s safety net
Neil Lawrence, Director of Retail at Ofgem, said “I understand that a supplier going out of business is unsettling for customers, however Hub Energy customers do not need to worry. Under our safety net we’ll make sure your energy supplies continue and if you are a domestic customer, and have a credit on your bill with Hub this is protected and you will not lose the money that is owed to you by Hub.”
We will update you when we have chosen a new supplier, who will then get in touch about your new tariff"
Neil Lawrence adds, “Ofgem will now choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”
Updates available on Ofgem’s official website
Updates are available from their website or through their twitter feed @ofgem. Customers who have questions should visit the FAQs on Ofgem’s official website. Advice will also be shared on Ofgem’s twitter - @ofgem and facebook channels.
- Hub Energy customers should take meter readings and wait until their new supplier contacts them. Once they have been contacted, customers can ask to be put on their new supplier’s cheapest deal or shop around for a better deal from another supplier. They will not be charged exit fees for switching away from their new supplier.
- Ofgem’s safety net will make sure customers will always have an energy supply, domestic customers’ credit balances are protected and that the process in moving over to the appointed supplier is as smooth and hassle free as possible.
