Analysts have put the accent on the unprecedented growth experienced by Field Service Management over the last few years.
The strategy OverIT puts into action to face the ever-changing challenges in this market, is that of constantly investing in the development of new functions and in the research of the ultimate technological innovations to provide customers with excellent tools for optimizing the field processes.
Functions developed for the field activities
With this 8.5 release, Geocall WFM has become more user-centric than ever before. Virtual Collaboration, field user safety and new extensions for the mobile report: these are the latest functions developed for the field activities that define Geocall WFM as an innovative, high-performing and smart product.
In further detail, the components introduced in the latest version include:
- Safety Module to monitor field operators’ safety and vital signs through wearable devices in real-time;
- Augmented & Virtual Reality, Virtual Collaboration functions, management of guided operational procedures, Training & Learning and innovative GIS representations;
- Introduction to the mobile timesheet concept to check the reporting process by improving the management, monitoring and quality of data collected on the field; and
- Updated Integration Layer to promote enhanced and more productive integration with SAP PM in addition to new management of alerts.