Ameren Illinois activated its Emergency Operations Center (EOC) at 6:30 a.m., Friday morning to assess damage caused by severe weather throughout southern and central Illinois. The Emergency Operations Center will be staffed around-the-clock to coordinate service restoration, logistical support, and communication.
Ameren Illinois is following its well-defined storm management plan to assess the damage and restore power to customers as quickly and safely as possible. Support resources are being mobilized and the company is moving linemen and support personnel to the impacted areas.
Coordinating service restoration
Customer safety is of utmost importance, particularly when severe weather occurs.
Ameren Illinois urges customers to take precautions to protect themselves and their families
Ameren Illinois urges customers to take precautions to protect themselves and their families, including staying away from downed power lines and immediately reporting any downed lines to Ameren Illinois. Information on the restoration status of individual outages will be provided directly to customers who have reported their outage to Ameren Illinois.
Email restoration updates
Ameren Illinois customers without power should report an outage, log onto the website, or report their outage using the mobile phone app. Customers who report their outage are able to sign up for outage alerts to receive text or email restoration updates. Real-time outage information is available on the outage map.
Customers and media can receive timely updates on outage restoration by following the Ameren Illinois news feed on Facebook or at Twitter. If necessary, Ameren Illinois will deploy employees trained as wire watchers dispatched to down power lines in the area to keep people from accidentally coming in contact with live wires.